Welcome to Home Office Study. We're happy to have you here. We are committed to making our Terms and Conditions as easy to read and understand as possible. If you have any questions, please contact us.
About these Terms and Conditions
These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions, and contact us on firstname.lastname@example.org if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.
Accessing our website
We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly).
You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.
We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases the products we offer for sale are handmade or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.
To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.
On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Our website changes regularly
We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. Custom / Specialty Orders For all specialty / customised orders we will require 50% deposit prior to commencement of order with the balance due upon arrival of product. Cancellation fees will apply of the deposit will apply.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Prices, payment and GST
All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by various methods, including by credit card (Visa and MasterCard), Afterpay and zipPay.
The retail price for each product is provided to us by our supplier. Prices are subject to change effective immediately upon posting to our website or other form of notification.
In some cases our products may be sourced from international markets and may not be available for sale elsewhere in Australia. In that case our supplier provides us with a retail price in Australian dollars based upon a conversion of the price in the market from which the products were sourced. In cases where our products have not previously been sold in any retail market, we work with our supplier to set a retail price based upon the price of products we deem to be competitive products in the Australian retail market. Payment security
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member's card is used fraudulently.
In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to confirm the order is bona fide. Orders undertaking a formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order (notifying you via email).
We are the owner or the licensee of all intellectual property rights (including, without limitation, trademarks and copyright) in our website, and in the material published on it (including, without limitation, its look and feel, brands, logos and trademarks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation thereof, and all intellectual property rights contained therein). Those works are protected by intellectual property laws around the world. All such rights are reserved.
You must not scrape or modify the paper or digital copies of any materials you have printed off, downloaded or extracted in any way, and you must not use any content separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website, services or e-commerce facilities for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
Third party websites
Where our website contains links or references to other sites, resources, products or services provided by third parties, these links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else contained herein).
Your linking to or from these sites, or use of, or reliance on such sites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites or third party suppliers that you visit or transact with. Links, references or other connections to these sites, resources, products or services do not imply any endorsement of them or any association with their owners, operators or advertising material (as the context permits).
You may link to our home page provided your links do not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our website must not be framed on any other site. Our site must not be utilised by third party web crawlers (or similar) in order to scrape content from our site for any purpose. We reserve the right to withdraw linking permission without notice.
Viruses and Hacking
You must not misuse our website by knowingly introducing viruses, trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
Whilst we do our best to ensure that our website is virus-free, you acknowledge that the Internet and e-commerce facilities may attract unknown contingencies out of our control. Accordingly, we will not be liable for any loss or damage caused by a virus, system failures or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. We always recommend all Internet users ensure they have up to date virus checking software installed.
You consent to receive communication from us electronically, either by email or by us posting notices on our website and you agree that all communications that we provide to you electronically will satisfy any legal requirement that a communication be in writing.
Facebook and Blog
The purpose of our Facebook page and our Blog is to provide Home Office Study's followers with inspiration, information on our sale events, access to special promotions plus the latest goings on at Home Office Study and from our circle of friends. You 're welcome to contribute your own comments, photos & videos. To ensure a positive and respectful environment for everyone, we ask that you follow a few simple guidelines when making a contribution: We're all about the home, specifically, creating a more beautiful home. We welcome contributions on this topic. We'll delete posts that we consider to be off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane or defamatory towards a person's race, ethnicity, entity, belief or symbol. We're big supporters of lively, open discussion and we don't shy away from negative feedback from our customers, we simply deal with it in our usual professional, friendly manner. However, we reserve the right to address factual errors or delete posts if we think it appropriate or necessary to do so. We're happy for our material to be shared (via Facebook's "share" functionality), but you should not copy our material and post it without attribution, nor use it for commercial purposes or claim it as your own. We support the Facebook Statement of Rights and Responsibilities, and our Facebook page adheres to relevant Facebook policies. We reserve the right to ban users who don't abide by these guidelines.
Product Ratings & Reviews
Our customers can leave a review and submit a star rating about products they purchase from us.
We value and appreciate product ratings & reviews from people who have purchased products from us, have experienced them and decide to share their genuine opinion about them.
From 1st March 2021, we only accept ratings & reviews from verified buyers of products who have an account with us. Reviews from verified buyers are flagged with the 'Verified Buyer' badge on the website.
As a customer, you may share your opinion about your purchased products from the My Account section of the website. Occasionally, we also send emails to our customers inviting them to rate and review their recent purchases.
By submitting your review, you agree that: • any information, suggestions or ideas you send to us in relation to a product you purchase from us (review content) is non-confidential and non-proprietary and we may choose to provide attribution of your review content at our discretion; • you grant us an irrevocable, unrestricted, royalty-free license to use, modify, adapt, reproduce, transmit, publish, distribute, create derivative works from and publicly display review content for any purpose whatsoever throughout the world in any media to the extent permitted by law; • you own or have the necessary consents or permissions to submit your review content and have it published and we are under no obligation to keep this content confidential; • your review content contains your genuine opinion. We reserve the right to investigate and verify the validity of reviews submitted to us. We reserve the right to not publish or remove any ratings & reviews that we consider not to be genuine or misleading or violate our moderation policies in any way.
Review Moderation Policies
Our moderators evaluate every submitted product review to ensure it is legitimate, appropriate, non-contradictory, and we protect the privacy of our customers. All reviews, positive and negative, that comply with our moderation policies are accepted for publishing.
The following content included in a review will violate our moderation policies and will cause the review to be rejected: • Unlawful, misleading, profane, offensive, sexually inappropriate, threatening, abusive, hateful content or content defamatory towards a person's race, ethnicity, entity, belief or symbol • Spam and advertising • URLs and hyperlinks except for links to other products sold on our website • Personal information including phone numbers, email or mailing addresses • Competitor retailers mentioned • Review submitted for the wrong product • Not constructive and not product specific feedback including service or policy complaints.
If you have service experience feedback or disagree with our policies please contact us.
We reserve the right to edit the review content if there are parts that violate our moderation policies, provided this does not materially change the substance of the review. For example, if a review contains service related comments along with constructive product feedback we will consider removing service related comments before accepting the review for publication.
Review Publishing Policies
All reviews accepted by our moderators advance to the publishing stage.
Product ratings & reviews submitted to us are not a guarantee of publication. We reserve the right to reject, remove, ignore, or edit any reviews for any reason, including a violation of our moderation policies.
Product Star Ratings
The product rating system is 1 to 5 stars, with 5 stars being the best. The aggregated star rating of a product represents the average rating of all reviews published for a product. The number of reviews which form the basis of an aggregated rating is displayed next to the aggregated rating. The aggregated ratings are displayed on product details pages along with full product reviews. The aggregated reviews are also displayed on product listing pages. We may present ratings & reviews elsewhere on the site and use them in marketing communications.
For further information, please contact us.