The Home Office Study Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits, because your satisfaction is important to us. If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customised / specialty orders are approved by you prior to manufacturing, therefore there are no return unless faulty manufacturing. There is no return on items on food and beverage purchases that are as you ordered.
The fastest way to obtain a refund or exchange is to email firstname.lastname@example.org or please contact our Customer Service Team as soon as possible on 1300 272 577, where our team will assist you.